Cancellation policy

Subscriptions may be canceled at any time in your customer account. See below for more details. 

If you need to request a cancellation for a non-subscription order, please contact us as soon as possible and we’ll do our best to help. However, cancellation is not guaranteed once an order has entered processing, been prepared for shipment, or shipped.

Orders that include preorders, backorders, subscriptions, or other purchase options may have different cancellation eligibility depending on order status.

Preorders and backorders may be canceled before the order enters processing.

Subscriptions may be canceled at any time to stop future renewals, or modified prior to the next scheduled billing or shipment. Cancellation does not cancel an order already processed or shipped.

Refunds, if approved, are issued in accordance with our Return & Refund Policy.